24/7 Access to Patient Discharge Instructions – Smoother Transitions from Hospital to Home

Readmissions account for one of the largest opportunities to drive unnecessary cost out of the healthcare system. And key to reducing readmissions is giving patients a clear understanding of their care instructions once they return home.


ClaraLink™ helps patients navigate from hospital to home by providing 24/7 access to their recorded discharge instructions. Using a phone and secure PIN provided by the hospital, patients can easily retrieve their instructions and play them back for family members involved in their care.

 ClaraLink™ Features

  • Easy to use with minimal change to existing process

  • Utilizes any phone with speaker capability
  • No hardware required
  • Powerful quality assurance tools

ClaraLink™ Benefits

  • Reduce patient confusion about discharge instructions
  • Improve caregiver communication with patients
  • Reduce avoidable readmissions
  • Improve patient experience and HCAHPS scores

Why ClaraLink?

Patients. ClaraLink™ gives patients 24/7 access to their recorded discharge instructions, including audio of the caregiver’s instructions as well as questions asked by the patient. Instructions can be played back at any time for clarification or sharing with family members at home.

Providers. ClaraLink offers a quality scoring module to perform consistent, objective quality assurance of patient discharge instructions. Custom scorecards and reporting tools give providers the ability to track and trend quality scores, quickly pinpointing problem areas and training needs.

Caregivers. ClaraLink gives patients and their families 24/7 access to discharge instructions, ensuring caregivers have the information they need to care for the patient at home. Instructions can also be shared with after care providers such as primary care physicians or home health representatives.