The Patient Experience: How You Can Know – Measures

Recently, Vyne Medical's Kent McAllister was featured in MultiBriefs sharing his thoughts on the patient experience and how you can know what is actually happening from the patient’s perspective in your health system. In part one we will cover Measures, Kent shares his views on the landscape for the discussion with some history about measuring or monitoring business processes.

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A Product Manager's View: Interoperability, Bigfoot, and Unicorns

By now you’ve passed through the gauntlet of the electronic health record mandate. The blood, sweat and tears. The cost overruns. The hours. The frustrated clinicians. The promises. The reality. In the end one thing is clear: the journey isn’t over. The hopes and promises of reducing vendors and solutions and achieving interoperability…..yeah, still not quite there, at least not yet.

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Molly MaronBlog
Not Your Average Fax Engine

There are several options available for hospitals looking to re-vamp their enterprise-wide fax solution. Some of these solutions are healthcare specific, some are not. Some allow you to index, while others just “keep” your data, often for a limited period of time. As you consider your next Fax Engine, consider the benefits of going with a technology that allows you to develop your process as your strategies and needs evolve. 

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Not Your Average Call Recording Solution

There are several options available for hospitals looking to re-vamp their call centers and call recording solutions. Some of these solutions are healthcare specific, some are not. Some allow you to index, while others just “keep” your data, often for a limited period of time. As you consider your next Recording Solution, consider the benefits of going with a technology that allows you to develop your process as your strategies and needs evolve.

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Denials Management: Making the Change

At Moffitt Cancer Center, a robust denial prevention program resulted in reducing denials from 14% of gross charges to 8% of gross charges billed. The process involves a multidisciplinary team, a data-driven strategy, a preventative approach and a missional, patient-centric perspective that extends across the organization. The process involved creating a multidisciplinary steering committee, then finding the root causes of their denials and creating a path forward. Finally, they made a change and continued down the path to improvement.

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DenialsMolly Maron
Denials Management: Finding the Root Cause & Creating a Plan

At Moffitt Cancer Center, a robust denial prevention program resulted in reducing denials from 14% of gross charges to 8% of gross charges billed. The process involves a multidisciplinary team, a data-driven strategy, a preventative approach and a missional, patient-centric perspective that extends across the organization. The first step to their success was the creation of a multidisciplinary steering committee. Next they focused on determining the root causes of their denials. After the cause was determined, they created a path for success and a plan for improvement.

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DenialsMolly Maron
Standardizing Patient Estimating to Improve Upfront Collections

Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions with each patient bookend the overall care experience with scheduling, pre-authorization, registration, Point of Service (POS) collections at the front end and post-care billing at the back-end. Health First found that the content and quality of this team’s interactions with patients were critical to reducing bad debt and increasing POS collections.

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Denials Management: Creating a Steering Committee


At Moffitt Cancer Center, a robust denial prevention program resulted in reducing denials from 14% of gross charges to 8% of gross charges billed. The process involves a multidisciplinary team, a data-driven strategy, a preventative approach and a missional, patient-centric perspective that extends across the organization. The first step to their success was the creation of a multidisciplinary steering committee focused on evaluating denials and assessing potential solutions to avoid future denials.

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HFMA Webinar: Standardizing Best Practices in Patient Financial Communications

In a recent webinar hosted by HFMA, leaders discussed Standardizing Best Practices in Patient Financial Communications.  The panel included Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First).  Together they shared the strategies and best practices they use for their revenue cycle teams that have produced successful outcomes in their hospitals.

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Congrats 2018 MAP Award for High Performance in Revenue Cycle!

Congratulations to St. Elizabeth Healthcare and CHRISTUS Trinity Mother Frances for winning the 2018 MAP Award for High Performance in Revenue Cycle!  HFMA recognizes providers that have excelled in meeting industry standard revenue cycle benchmarks, implemented the patient-centered recommendations and best practices, and achieved outstanding patient satisfaction.

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HFMAMolly Maron