Posts in Upfront Collections
Standardizing Patient Estimating to Improve Upfront Collections

Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions with each patient bookend the overall care experience with scheduling, pre-authorization, registration, Point of Service (POS) collections at the front end and post-care billing at the back-end. Health First found that the content and quality of this team’s interactions with patients were critical to reducing bad debt and increasing POS collections.

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