Conducting Quality Review in the Revenue Cycle

PRESENTED BY:

Lynn Ansley

Director, Revenue Cycle Quality, Training & System Support

Moffitt Cancer Center

 

What does quality assurance look like in your revenue cycle? At Moffitt Cancer Center, a quality department was launched to perform consistent, unbiased quality assurance for revenue cycle departments. Quality auditors oversee training and system support for the revenue cycle’s five key departments and 700+ team members. The review process provides a controlled base to reinforce efficiency, accuracy and accountability across teams. By catching and correcting errors before they move downstream, Moffitt can send claims out cleaner, reduce denials and bring in more cash. In this webinar, learn what a revenue cycle quality review program could do for your organization.

Learning Objectives

  1. What does quality review look like in the revenue cycle?

  2. What measures and metrics are used to score revenue cycle quality?

  3. How often do quality reviews take place, and what impact do they have? 

  4. What tools are used to track and report quality scores?