HFMA Webinar Video: Best Practices in Patient Financial Communications

HFMA Webinar: Standardizing Best Practices in Patient Financial Communications

In this webinar hosted by HFMA, leaders discuss Standardizing Best Practices in Patient Financial Communications. The panel includes Yvonne Chase (Manager, Patient Access and Business Services, Mayo Clinic), Patti Consolver (Senior Director, Patient Access, Texas Health Resources), and Michelle Fox (Director of Revenue Operations & Patient Access, Health First). Together they share the strategies and best practices they use for their revenue cycle teams that have produced successful outcomes in their hospitals.

Key elements for discussion

Interactions—The orchestrated touch-points of people, processes, policies, communications, actions, and environment.
Culture—The vision, values, people (at all levels and in all parts of the organization) and community
Perceptions—What is recognized, understood and remembered by patients and support people. Perceptions vary based on individual experiences such as beliefs, values, cultural background, etc.
Continuum of care—Before, during and after the delivery of care.

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Standardizing Best Practices for an Integrated Consumer Experience

HFMA Webinar: Standardizing Best Practices in Patient Financial Communications

Key elements for discussion

Interactions—The orchestrated touch-points of people, processes, policies, communications, actions, and environment.

Culture—The vision, values, people (at all levels and in all parts of the organization) and community

Perceptions—What is recognized, understood and remembered by patients and support people. Perceptions vary based on individual experiences such as beliefs, values, cultural background, etc.

Continuum of care—Before, during and after the delivery of care.