How Texas Health Resources improved patient access and increased preservice revenue

In the May 2019 issue of the hfma™ Revenue Cycle Strategist, Lola Butcher shared How Texas Health Resources improved patient access and increased preservice revenue with subscribers.

Butcher writes, “Texas Health Resources, a major nonprofit health system based in Arlington, is a top performer on key patient-access metrics. By the date they receive services, 95% of scheduled patients are preregistered, authorizations have been secured for 98%, and health coverage status has been resolved for 100%.

The health system’s Patient Access Intake Center (PAIC), with about 95 full-time employees, fields more than 550,000 telephone calls a year and, in 2018, collected $13.5 million in patient preservice revenue.

Patti Consolver, senior director of patient access in system services at Texas Health Resources, says centralized services — scheduling, preregistration, insurance verifi- cation and financial clearance — can streamline front-end processes for patients and the health system. Here’s how it works at Texas Health.”

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