Not Your Average Call Recording Solution

Are you looking for a call recording solution for your hospital or health system? Are you considering all the healthcare specific requirements?

There are several options available for hospitals looking to re-vamp their call centers and call recording solutions. Some of these solutions are healthcare specific, some are not. Some allow you to index, while others just “keep” your data, often for a limited period of time. As you consider your next Recording Solution, consider the benefits of going with a technology that allows you to develop your process as your strategies and needs evolve.

 

TRACE VS. OTHER TYPICAL CALL RECORDING SOLUTIONS

FEATURES

TRACE

TYPICAL CALL RECORDING


Auto-Recording

YES

YES



On-demand Recording

YES

NO


Anywhere Mobile Recording Options

YES

NO



Index To Patient

YES

NO


Patient-Centric Search

YES

NO



Quality Assurance

YES

YES


Scorecards for any business process

YES

NO


Audio Search

YES

YES


Electronic Fax

YES

NO


Image Capture

YES

NO


Automated PCI Compliance Option

YES

YES


Discharge Recording Option

YES

NO


Indefinite Data Storage

YES

NO


 
 

Want to Learn more?

We'd love to help you come up with a solution for your healthcare-specific call recording needs. 

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