Patient Access Week: An Overview of Innovative Work by Patient Access Professionals

In honor of Patient Access Week, Vyne Medical would like to recognize and celebrate the hard-working professionals in healthcare access for their dedication and service in healthcare. Patient Access Week began in 1982 on the anniversary of the founding of the National Association of Healthcare Access Management (NAHAM). Vyne Medical has had the honor to work closely with NAHAM over the years along with professionals in the field of Patient Access.  

 

To celebrate, we are looking back at some of the excellent work we’ve done with professionals in Patient Access. 

 

[WEBINAR] Transforming Health: Health IT and Patient Access

 

Patient Access innovators Michelle Fox and Lynne Hildreth present how their teams are transforming health through information and technology. They share insights on how healthcare IT is shaping patient engagement and consumer experience in the current healthcare landscape. 

 [WEBINAR] Talking Cost with Patients—An Organizational Effort

 

In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to hardwire patient financial conversations, helping staff understand what to say to patients and why. 

Using Technology to Improve Productivity and Employee Satisfaction

 

The rapid growth of technology is changing nearly every facet of the way we live and work, including the way healthcare is accessed and delivered. Telehealth is also growing rapidly as more and more healthcare providers discover new ways to connect with coworkers and patients remotely. Healthcare IT facilitates the secure and efficient exchange of data between entities, giving organizations tools to collaborate from any physical location, even from home. The growth of telework and telehealth in the U.S. is resulting on an impact on work-from-home programs in healthcare. 

Standardizing Patient Estimating to Improve Upfront Collections

 

Health First’s Patient Access division employs more than 200 associates. In most cases, this team’s interactions with each patient bookend the overall care experience with scheduling, pre-authorization, registration, Point of Service (POS) collections at the front end and post-care billing at the back end. Health First found that the content and quality of this team’s interactions with patients were critical to reducing bad debt and increasing POS collections.

Standardizing Patient Financial Communications to Improve Consumer Experience

 

Lowell General’s mission, “Patients First in Everything We Do,” was the foundation for its efforts to improve the consumer experience. No matter what role or position, the team strives to take the best care possible of patients, and meaningful financial conversations is a significant part of that. 

[WEBINAR] Standardizing Best Practices for an Integrated Consumer Experience

 

In this session, Texas Health Resources presents the system’s multi-phase plan to standardize patient financial communications alongside its systemwide implementation of a new EHR. The presentation discusses tools and processes put in place prior to, during and after roll-out to ensure consistency across departments and facilities. Unique information includes research conducted by THR’s Integrated Experience department to tie patient financial communications to the system’s overall consumer experience improvement strategy. Attendees consider metrics used to gauge project success and its impact on patient experience, financial integrity and operational efficiency. Initial efforts have resulted in an improvement in Press Ganey registration scores, from the 40th percentile to the 86th percentile, and a $7 million increase in upfront collections. 

Learn more about Patient Access Week on NAHAM’s website, including a social media competition they are hosting. 

Are you attending NAHAM’s 45th Annual Conference this year? Stop by Booth #319 to visit Vyne Medical!

 

The NAHAM 45th Annual Conference provides you with the tools, resources, and connections to advance your career and shape the future of patient access. Vyne Medical is excited to be a sponsor again at the upcoming conference and will have fun giveaways at Booth #319. Additionally, Vyne Medical is sponsoring the headshot lounge which will feature a professional portrait-taking experience where conference attendees can sit for an expertly photographed headshot—free of charge!  

For more information on how Vyne Medical can help your Patient Access team in your health system, contact us at info@vynemedical.com