Posts tagged Case Study
Client Success Story | Moffitt Cancer Center

Moffitt Cancer Center is dedicated to partnering with patients and their families to provide a quality experience. With this mission in mind, the center recognized a need to redesign front-end workflows to improve operational efficiency, financial integrity and patient experience. The revenue cycle team at Moffitt sought strategies to improve patient experience while maintaining performance in traditional metrics such as denial write-off trends, abandoned call rates, turnaround time and other quality and operational indicators.

Read More
Work from Home: Moffitt Cancer Center

Moffitt Cancer Center has had a work-from-home program in place for several years, but until recently it was available only narrowly to non patient-facing roles due to the logistical and technical hurdles it presented. But with the launch of a new program in Patient Access, 20 of Moffitt’s 80-member scheduling team now work from home. In the near future, the Center plans to expand the program to other roles such as its 110-member insurance verification and pre-registration team.

Read More
Work from Home: Mayo Clinic

Mayo Clinic began its work-from-home program in Patient Access in 2011. Other positions such as care managers and clinical documentation specialists were already working from home at the time, but the Clinic had not yet expanded the model to pre-service functions. Patient Access initiated the program in preregistration and later brought on precertification, scheduling, coding and billing. Not including coding and billing, the Clinic now has 72 employees working from home in Arizona and 32 in Florida.

Read More
Work from Home: Children's Healthcare of Atlanta

With three hospitals and 27 neighborhood locations, Children’s Healthcare of Atlanta is one of the nation’s largest pediatric clinical care providers. The health system has had a work-from-home program in place in Patient Access for nearly 10 years. Leaders launched the program to attract qualified job candidates and promote work-life balance among staff, initially offering the option as an incentive to a limited number of employees.

Read More
Client Success Story | Boca Raton Regional Hospital

With a patient population that is more than 65 percent Medicare, Boca Raton receives an enormous volume of audit and information requests requiring the hospital to submit additional documentation in support of Medicare claims. Boca Raton’s paper process for audit responses presented significant financial and operational challenges for the hospital.

Read More
esMDMolly MaronCase Study