Voice: Face-to-Face Recording

Acr8660424077484161461512.jpg

Trace Voice tools help create consistent, predictable communication excellence throughout your health system. 

  • Ensure Compliance with Policies and Procedures 
  • Improve Up-front Collections with Patients 
  • Improve Team Communication Performance and Patient Experience 
  • Resolve Communication Breakdowns and Protect Staff 

 

Step 1 > Record

Any face-to-face conversation can be recorded through a small desktop microphone connected to the user’s PC. 

 

Step 2 > Index by Patient

Recordings are tied to the patient account and retrievable online by patient name, account number or any other custom criteria. Staff electronically add comments, flag conversations for follow-up and notify others of recordings.

 
Acr86604240774841647489.jpg
 
It’s quite beneficial to have a recording of the conversation to review and use as a tool for training and improvement.
— Pauline Mullins Manager of Patient Access Atlanta Medical Center (GA) 
 

 

Step 3 > Improve Performance

Recordings are easily accessible to score, monitor and track individual and team performance. Charts and reports identify trends in quality, compliance and patient experience improvement. Top performers and best practices can be highlighted and shared to create predictable communication excellence among teams. Recordings also provide proof to demonstrate compliance and protect staff from he-said, she-said scenarios. 

  • Financial Counseling
  • Up-front Collections
  • Patient Financial Responsibility
  • Patient Registration
  • Bedside ED Registration
  • Employee Discussions
  • Patient Complaints
  • Grievances

About Trace

Trace captures and manages revenue cycle communication across the healthcare continuum. Tracking communication is essential for hospitals to achieve strong financial performance, full compliance, maximum productivity and a positive patient experience. Hospitals nationwide depend on Trace from Vyne Medical to enhance financial strength and operational performance by providing convenient access to critical communication.