Centralized Management of Healthcare Communications

Convenient access to critical healthcare communication – voice, fax and image – is proven to improve hospital financial performance, physician/staff alignment, patient experience, compliance and patient safety/quality.


Trace offers tools to capture any interaction, tie it to the patient record and make it immediately accessible across the enterprise for more efficient scheduling, authorization, coordination and reimbursement of care.


Trace offers tools to meet the specific workflow needs of each and every hospital. Available as a single-department or enterprise-wide solution, Trace can be customized to meet the unique processes and data needs of each service area. Remote employees also have secure access to all captured information, giving them data they need to complete work efficiently from anywhere.



Four available methods for capturing critical voice content – including phone calls, voicemails and any face-to-face interaction. Voice recording applications are scalable to fit any number of users. Recordings are indexed and stored in Trace for playback, download, routing and quality scoring.



Healthcare-specific fax interface seamlessly captures incoming and outgoing faxes or integrates with existing solutions. Trace eliminates the need to print, scan and manually fax documents. Tools such as reservations and work lists streamline fax processing and workflow.



Seamlessly capture images such as web pages, patient records, emails and scanned documents. Images are indexed and can be stored or routed through Trace to any outside party or receiving system.


Trace Quality Assurance

Trace Quality Assurance facilitates the recording and scoring of verbal communication to hardwire predictable verbal communication within teams and significantly improve communication quality and compliance. Custom scorecards and reporting tools give hospitals the ability to track and trend quality scores by team, agent and question.

Trace Consolidation Tool: Tracker

Consolidate content from any medium including voice, fax and image. Content is centralized and easily accessible by patient, document type or any custom field created for indexing, reporting and business intelligence.


Tracker™ is an intuitive web interface where voice, fax and image are aggregated and indexed by patient for easy search, sort, delivery and retrieval.

  • Search: search using simple and advanced criteria; view saved searches; batch fax and print records
  • Patient View: view all recorded communication for a particular patient visit
  • Fax Management: reconcile new faxes; notify other users of faxes; annotate, reserve and assign faxes
  • Voice Management: index recordings to patients; filter and notify other users of recordings

Workflow & Integration

The highly-integrated Trace solution interfaces seamlessly with existing systems and provides the healthcare-specific tools needed to help teams achieve predictable performance excellence. Trace integrates with all major EMRs and HIS platforms to quickly send and receive content, images and voice file links between systems. Options include direct file transfer and content links through either a cold feed or HL7. We have the following workflow tools:

  • Dashboards and reports
  • Business Intelligence tools
  • Robust integration capabilities
  • Customizable data fields
  • Auto alert tools
  • Desktop voice, fax and document tools
  • Work assignments
  • Group notifications
  • Customizable workflow