About the Program
The HFMA Annual Conference is the premier event for executives who lead and manage the business of health care.
Don’t Miss This Session:
Using Patient Financial Communications to Improve Estimates and Engagement
Speaker: Michelle Fox, Health First
Room: W307 A-D Session Number: B05
Monday, June 24, 2019: 1:30 PM - 2:30 PM
Learn about a unique approach to hardwiring patient financial conversations, teaching staff to talk with patients about cost, and providing upfront estimates to every patient, regardless of coverage. You’ll hear how one organization was able to not only increase upfront collections significantly, but also improve patient experience. You’ll leave with a plan of action for creating processes and systems that will enable you to implement an approach of “100 percent estimate, 100 percent ask.”