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HFMA Webinar: Three Strategies to Achieving a Consumer-Centric Financial Experience


Matt Moore            
Senior Director, Consumer Payment Solutions
Change Healthcare



Traditional payment models are being replaced as patients become a more integral part of the payment picture due to the growth of value-based care models and high-deductible health plans; thus, placing greater financial responsibility on the patient. Providers operating within these new reimbursement models are now required to modernize their infrastructure to increase financial revenue.  

While most providers are making consumer-centric investments due to the shift to value-based care and reimbursement, a recent study revealed that only about 20% of consumers feel their experience with providers has improved. 

This webinar will cover 3 key ways providers can improve their engagement with their patients and shift to a consumer-centric billing experience. This webinar will explore patient engagement strategies, and relay steps one provider took to accelerated cash flow by implementing consumer-centric improvements to their patients’ financial experience.



  • Review key findings about healthcare consumerism, including patient expectations and perceptions 
  • Identify three key opportunities for improving patient collection throughout the patient journey
  • Enhance patient collection and improve the patient experience 
  • Describe patient-centric, integrated-technology and channels for collecting patient payments              



HFMA members: Free
Non-members: $99

CPEs: 1.0