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HFMA Webinar: Transforming the Patient Financial Experience Through Patient Financing


Rick Childs                   
Vice President Revenue Cycle Management      
Floyd Medical Center

Kelli Schroeder, MBA, CHFP                   
Director Patient Account Services    
North Kansas City Hospital 



The affordability crisis for patients is accelerating and providers are struggling to adapt. Learn from, Rick Childs of Floyd Medical Center in Rome, GA, and Kelli Schroeder of North Kansas City Hospital how the patient affordability crisis was impacting their communities and revenue cycle, and about the solutions they put in place to help solve. Many providers don’t understand the significant positive impact the right patient financial engagement strategy can have on patient satisfaction, and provider financial health. This webinar will provide tangible examples of how two leading health systems successfully engage their patients in their own financial health, the process to implement and manage a patient financing program, and what to look for when evaluating patient financing partners.

After This Webinar You'll Be Able To:

  • Describe why traditional patient payment collection strategies are no longer effective
  • Describe the differences between different patient financing programs
  • Share Patient Financial Engagement Best practices, and implementation and program management do’s and don’ts with your teams and leadership
  • Communicate effectively the financial and patient satisfaction benefits of a comprehensive patient financial engagement program
  • Evaluate if patient financing is right for your organization



HFMA members: Free
Non-members: $99

CPEs: 1.0