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The 2019 HIMSS Global Conference & Exhibition, February 11–15, 2019 in Orlando, is the leading health information and technology conference, bringing together 45,000+ professionals from 90+ countries for the education, innovation and collaboration they need to transform health through information and technology – all at one time, all in one place. Choose from 300+ education sessions, 1,300+ vendors, hundreds of special programs and endless networking events.

Stop by Booth #3391

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Don’t miss these sessions:

“Evolution of the Healthcare Consumer Contact Center”

Speaker: Lynne Hildreth, Director, Patient Access, Moffitt Cancer Center

When: Tuesday, February 12th

Time: 1:30PM to 2:30PM

Where: Room W303A


Contact centers represent the first stop in the consumer experience and set the tone for the entire patient encounter. They have been called “gateways to better branding and increased revenue.” In fact, a Solucient study found that contact centers generate an ROI of at least 3 to 1 and are an essential driver of hospital revenue, profitability and patient loyalty. This session will share insights from forward-thinking health systems with sophisticated contact centers built for fast, flexible responses to consumer needs. These centers streamline critical patient interactions while mining them for rich data to improve consumer engagement. Attendees will learn how to join these systems leading the industry in patient engagement and provider satisfaction.

Key Objectives:

  • Define primary roles of the revenue cycle contact center.

  • Identify research-based metrics used to measure contact center performance.

  • Discuss pre-registration information needed to facilitate an express check-in at admission.

  • Describe technology used to monitor patient interactions in the contact center.

  • Assess the role of the contact center in increasing pre-service collections.

“Integrating Financial Data for a Better Consumer Experience”

Speaker: Michelle Fox, Director of Revenue Operations Patient Access, Health First

When: Thursday, February 14th

Time: 2:30PM to 3:30PM

Where: W315B


In its journey to put patients first, Health First discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to hardwire patient financial conversations, teaching staff how to talk to patients about cost. Health First also implemented technology that provides access to patient benefit information and began providing upfront estimates to every patient, regardless of insurance coverage. Patient financial conversations are recorded to reinforce scripting, and daily reports ensure the completion of each step in the process. This presentation will review the processes, systems and integration points that allow providers to give accurate benefit information, self-pay estimates and payment options at the front end of the revenue cycle. Attendees will consider outcomesin point of service collections and patient experience. 

Key Objectives:

  • Describe the changing role of patient access associates as patient financial advisors

  • Identify best practices in patient financial communication

  • Assess the impact of recording patient financial conversations

Stop by Booth #3391 for fun giveaways & a special drawing for a Bose Bluetooth Speaker!

Vyne Medical will be giving away the following:

  • Pens & Pads

  • Tote Bags

  • Laptop Camera Covers

  • Mints

  • Mini Cell Phone Speakers

  • Bluetooth Headphones

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Later Event: February 25
2019 HFMA Dixie