Where to find us
Stop by booth #215 to say "hi!" and learn how we're Connecting Disconnected Data to create a more complete patient record. We will have great giveaways and even better insights on how to streamline your revenue cycle process to achieve financial performance and improved patient experience.
Don't Miss Sessions
FRIDAY | MAY 4
Investing in Your Employees: Strategies that Promote High Retention and Satisfaction
Tim Holland, CHRISTUS Trinity Mother Frances Health System
Follow one Patient Access Department's journey to three consecutive years of 84+% retention levels and learn what great retention has meant to the department and to the health system. This session will focus on three key strategies for improving employee retention, engagement, and overall knowledge base. Utilizing the strategies together creates a cohesive team model that drives process improvement and encourages employee advancement to begin grooming the next generation of healthcare and revenue cycle leaders.
NAHAM Access Keys: One Bite at a Time
Michelle Fox, CHAM, Director of Revenue Operations/Patient Access at Health First
Paul Shorrosh, MBA, MSW, CHAM, Founder/CEO at AccuReg
We have all heard the old saying, “What gets measured, gets done”. This rings true for healthcare too. Our industry is very familiar with the standard KPIs for the back end of the revenue cycle such as AR days, Cash on Hand, Charity, Bad Debt and Denials as a percent of Net Revenue. Not so much on the front end. Some may ask, do standard KPIs for the front end even exist? Hence why it was time to develop KPIs for the front end. The National Association for Healthcare Access Managers did just that two years ago and this past year worked diligently to add to the initial list. Called Access Keys, NAHAM has created 34 KPIs for the front end of the revenue cycle. With so many metrics, how do you begin to implement them all…one bite at a time.
SATURDAY | MAY 5
The Impact of Standardizing Best Practices in Patient Financial Communications
Patti Consolver, CHAM and CHAA, Senior Director at Texas Health Resources
Yvonne Chase, CHAM, Manager of Patient Access and Business Services at Mayo Clinic
Michelle Fox, CHAM, Director of Revenue Operations Patient Access at Health First
This session will share strategies for standardizing best practices in patient financial communications for improved operational efficiency, financial integrity and patient experience. A panel of Patient Access leaders will describe a process to capture and integrate patient financial data for enterprise access and exchange. The presentation will describe tools to capture exchanges whether communicated by voice, fax or electronic exchange. Outcomes include reduced denials, increased point of service collections, improved patient experience and enhanced workflow.
1. Discuss strategies to standardize best practices in patient financial communications for a consistent patient experience.
2. List opportunities to capture patient touch points in the revenue cycle.
3. Evaluate points of integration allowing enterprise access to patient financial data.
4. Consider outcomes in quality assurance, compliance, patient experience and financial performance resulting from shared access to revenue cycle exchanges.
SUNDAY | MAY 6
Centralized Scheduling and Improving the Patient Experience
Beth Bragalone, CHAM and CHAA, Revenue Cycle Trainer & Integrity Coordinator at Middle Park Medical Center
John Hagenbrok, Project Manager at Johns Hopkins Health System
Shamiko Harmon Roberson, Director HMPO Call Centers, Houston Methodist Hospital
Join us for a panel presentation on centralized scheduling. Learn how three organizations optimized their scheduling processes to create a seamless patient experience, increased productivity and improve patient satisfaction throughout their organizations. This will be an interactive session with plenty of opportunity for question and answer.
Saturday | May 5
5:30 – 7:30 pm
We're excited to be partnering with NAHAM for the social event this year! We will be wearing our finest sombreros to celebrate the running of the Kentucky Derby and Cinco de Mayo. Join us for an evening of fun, celebration, and networking!