Join us for this NAHAM hosted webinar!
Sandra Clay-Hillyard, CHAM
Director of Patient Access
Lowell General Hospital
Description: In its journey to put patients first, Lowell General discovered a gap in its efforts to standardize patient financial communications. Lack of consistency, training and buy-in among staff led to issues with both patient experience and upfront collections. Leaders created a plan to hardwire patient financial conversations, helping staff understand what to say to patients and why. This session will share how Lowell General built a culture where all areas of the organization understand that patient financial matters are part of the overall health of the patient. Don’t miss this opportunity to learn about strategies and tools that will help your organization talk about cost with patients.
List common gaps in standardizing patient financial communication.
Discuss the importance of patient financial matters to the organization as a whole.
Review a plan to hardwire patient financial conversations – the what, when, how and why.
Evaluate technology that supports the process.
This webinar is complimentary for both members and non-members. It offers one (1) NAHAM-approved contact hour.